Academy Coordinator, Kainos WorkSmart

Available in:
Belfast


At Kainos WorkSmart, everything we achieve is because of the quality, talent and determination of our people, and their ability to deliver amazing digital solutions which meet the needs of our customers. Our goal is to be the leading Workday partner globally, with our people seen as the leaders in Workday deployment solutions. We do this by investing heavily in our teams and our people, giving them the opportunity to grow their careers with us and to build their knowledge and skills. We’re passionate about the need to ensure they are presented with the best opportunities while ensuring our customers get the solutions they need.

We’re part of Kainos, which was established in 1986 and we’re the largest Workday boutique partner in Europe providing full service Workday solutions to our customers.

The Role:

As a WorkSmart Academy Co-ordinator in Kainos, you will have a key role in the efficient running of the Academy programmes and deliverables for our Workday practice. You'll be responsible for Academy Programme logistics, scheduling, document management, administration and co-ordination across Capability, Operations, and People teams. You will contribute to the design of the suite of WorkSmart programmes delivered by the Academy, and will deliver modules where required. You will support the Head of Academy in the management, reporting, and administration of Workday Certifications and training, administration of ecosystem processes for joiners/leavers, case management and triage, and invoicing/purchase orders. You will work closely with the Head of the WorkSmart Academy, as well as working independently and confidently to manage your own workload. You’ll support more junior members of the team and share your knowledge with them.  

Minimum (essential) requirements:

  • Experience of working within a Professional Services environment.
  • Experience in Program and Training logistics, administration, design and delivery
  • Good customer focus, with experience in an external or internal customer-facing environment. Able to understand customer needs and build relationships. Able to understand when to escalate issues.
  • Clear and effective communicator, able to communicate with customers and colleagues with credibility and empathy, including in a remote working situation.
  • Good commercial awareness and sound understanding of project and business dynamics
  • Capable of working within teams and alongside customers, as well as on your individual tasks with no supervision
  • Able to plan own workload and meet deadlines
  • Some consulting skills e.g., presenting, participating in workshops, explaining functionality or solutions to customers or colleagues
  • Able to apply all relevant standards and procedures to your own work, maintaining high quality, accuracy and attention to detail
  • Aware of the importance of confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times
  • Willing to learn in depth about relevant subject matter for the development of Academy programmes and key activities
  • Willing to travel to other Kainos offices, to work with colleagues
  • Able to come up with improvements in tools and/or processes to contribute to the development and smooth running of the WorkSmart Academy
  • Experienced user of all Microsoft Office applications including Excel, Word and Powerpoint

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We’re an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a background check, however no one is treated differently due to their background where it isn’t relevant to the role. It’s important to note – failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment.

In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences.