The Workday Post Deployment Services (PDS) Engagement Manager is responsible for managing the delivery of Post Deployment Services in line with agreed SLA’s, managing the client-relationship across a variety of accounts and projects, managing the staff, finances and reporting for each account. The PDS Engagement Manager will ensure their teams adherence to the defined PDS quality processes and delivery of services in line with Workday certification model.
Will be required to manage the transition of Workday implementations from the delivery environment into PDS. The PDS Engagement Manager will manage the delivery of support services in line with the agreed service level agreements, delivery of change controls and enhancement requests for each tenant supported.
Will be responsible for managing the delivery of services to attain a high degree of customer satisfaction by ensuring client requirements are fully achieved; seeking to improve the service to the benefit of both Kainos and the client; assisting the senior management team with business growth within existing accounts as well as supporting Pre-Sales activity for potential new clients.
Kainos is a professional services organisation with clients spread across the globe and we deliver projects both from client site, and from our offices. While we will attempt to base you on projects near or at your contracted office location, you need to be willing to travel to client sites and spend time away during the week if it is required.
Given the range and nature of work that we carry out for our clients, all Kainos employees are required to possesses up to date security clearance (Basic Disclosure, Access NI etc), if you do not already possess this, you will be asked to apply for it prior to joining Kainos.
We’re an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks
of life, including those with criminal records. Everyone who is offered a position here undergoes a background
check, however no one is treated differently due to their background where it isn’t relevant to the role. It’s
important to note – failure to reveal information which is relevant to the position sought, could result in us
having to withdraw the conditional offer of employment.
In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences.