Our clients are predominantly in the Public, Health and Financial Services sectors, and include over 150 well-known global organisations and large government departments. Here’s a selection of our customers…
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HM Land Registry
Find out how we used artificial intelligence and machine learning to automate document comparison,
improving efficiencies and reducing costs, for our customer HM Land Registry.
As part of our ongoing strategic aims to become the world leading digital land register, this
project has been a successful first step in our journey towards embracing artificial intelligence to
improve our service and enhance how our employees work.
The Foreign, Commonwealth & Development Office (FCDO) is a ministerial department supported by 12
agencies and public bodies. FCDO wanted to replace its legacy hosting service for two critical
services they offer British citizens – Emergency Travel Documents and legalising UK citizen documents.
Our goal was to provide FCDO with a more modern hosting service and by migrating to AWS we were able
to leverage its Platform as a Service (PaaS) offerings which meant that FCDO would be able to run the
new service with less time, effort and money expended supporting and maintaining the services.
It has been a great experience to partner with Kainos on a recent cloud migration. This is an
essential service for British citizens and Kainos’ agile approach ensured the project was delivered
safely, securely and on time. Given the challenging circumstances of COVID-19, we were particularly
impressed with Kainos’ strong focus and ability to deliver when it mattered.
Foreign, Commonwealth & Development Office Digital Transformation Team
Kainos worked with Concardis in an agile and collaborative way to pioneer their bespoke digital
We knew what we wanted but were unsure how to achieve it, so engaging a delivery partner
we could trust was vital. From the Discovery process, Kainos’s experience and capability
was clear and the relationship built from there. Little did we know that we would be further
challenged by the onset of COVID-19 but the exceptional agility and flexibility of the Kainos
team came into play, ensuring we didn’t lose momentum. Their leadership has been essential
to delivering our goals and achieving our vision of being a leading provider for digital
payments in Europe.
Daniel Emmanuilidis, SmartPay Programme Director, Concardis
Learn how we partnered with the DVSA to digitally transform the driving test process, largely
unchanged since 1934. We replaced the heavily manual, paper-based process with a user-centric, fully
automated and cloud-based service that has helped improve delivery, reliability, performance and
efficiency. The new service has been fully embraced by Driver Examiners who were at the heart of the
project from the outset.
We were delighted to have Kainos on board as one of the digital partners for this project. Over the
past 5 years of our partnership they have delivered to the highest of standards and their expertise
in digital transformation and agile ways of working proved invaluable to the success of this
Gordon Witherspoon, Deputy Chief Driving Examiner/Head of Driver and Driver Training Policy, DVSA
The Pensions Regulator (TPR) is a national body responsible for protecting the UK’s workplace
pensions. They needed to migrate their entire IT estate, consisting of over 300+ servers and 70+
applications, as it was being hosted in a data centre that was due to be decommissioned by a fixed
date. Our goal was to migrate the full IT estate quickly with minimal disruption whilst ensuring that
sensitive data was migrated securely and confidentially. We worked closely with their IT team
throughout the project, transferring knowledge and skills to ensure business continuity following the
migration to Microsoft Azure.
Kainos’ cloud expertise was a guiding reason for us to choose them. Their team brought strong
technical leadership in helping us successfully migrate our entire IT estate safely and securely and
within our deadline.
Richard Dance, IT Director, The Pensions Regulator
The Welsh Government provides services for businesses in Wales through the Business Wales Platform.
platform is accessed by Welsh Government civil servants and businesses and is used to provide
information, administer training, manage funding applications (Business Account System - BAS) and host
internal Welsh Government applications. Our goal was to create a fully cloud-based service by
migrating to existing platform to Microsoft Azure. We utilised modern cloud technology to create a
system with greater flexibility, scalability and enhanced security while reducing complexity for the
Kainos’s expertise proved invaluable in the delivery of this project. They helped us to
significantly reduce complexity without compromising the end user experience. We now have a system
that supports the needs of our end users while having the ability to add new applications quickly,
allowing us to respond to changing business needs.
Andrew Hurst Digital, Business Support Manager, Welsh Government
We partnered with the DVSA to create the MOT Testing Service, a fully cloud-based online service, to
support the digital modernisation of the MOT industry. The new service leverages modern IT
infrastructure within MOT garages and removes the cost of operating and supporting the previous
legacy mainframe-based MOT system. Adopting modern cloud technologies has helped reduce MOT fraud,
increased testing quality and efficiency and has helped the DVSA become more agile.
Kainos’s expertise has guided us throughout our journey adopting cloud technologies into our core
business functions of the MOT, driving test and theory test. DVSA rely on cloud technologies to
provide us with the organisational agility to adapt and keep pace with the rapid development of the
Funds-Axis is an investment management regulatory technology software company. Their focus is on simplifying risk, compliance and regulatory reporting challenges for investment managers and depositaries. The goal of this project was to extract key entities from readily available financial documents using Machine Vision and Natural Language Processing (NLP). The initial work was carried out using Key Investor Information Documents (KIIDs).
We approached Kainos with the idea of using AI to automatically extract the information we needed from KIIDs. Kainos’ AI team had fantastic experience with document analysis and NLP and they delivered the project perfectly!
Kainos has collaborated with Skeyos, an independent spin-off of Lufthansa Technik, to create a ground-breaking cloud-based eCommerce solution designed to streamline the purchase and sale of repair services and aircraft components in the aviation business. The highly secure and scalable solution is hosted in a world-class, cloud environment.
By using cloud hosting, Kainos reduced the upfront infrastructure costs and made the creation of this new platform more feasible. The platform, hosted on Amazon Web Services (AWS), also has automation features to allow seamless integration with suppliers, enabling a streamlined process and a unique sourcing channel for purchasers, providing suppliers access to a larger pool of potential customers.
We chose to partner with Kainos because of their strengths in UX design, their agile approach and ability to mobilise a team to quickly develop ideas into workable solutions.
Kainos worked with DVSA to pioneer a predictive analytics tool which has revolutionised the process for identifying fraud and inadequate standards. This machine learning (ML) tool enables DVSA to identify abnormal MOT testing behavioural patterns, effectively target enforcement and inspection activities, and ultimately improve Britain’s road safety.
The project, an excellent example of private and public-sector collaboration, highlights the benefits of leveraging ML techniques to achieve substantial business change and organisational strategic objectives; achievements a manual approach would not have accomplished.
DVSA has enjoyed a very collaborative relationship with Kainos. It has been a real partnership. Both DVSA and the garage trade are interested and enthused by our revised risk rating model.
Magellan Health is an American health care company focusing on behavioural health, employee assistance program services and specialty health.
Since moving to automated Workday testing with Kainos Smart, Magellan Health was able to significantly slash the testing time and effort of their Workday implementation, enabling staff to focus on their other HR responsibilities.
With Kainos Smart we were able to reduce our testing costs by 70% and the number of employees involved in hands-on testing by 80%. They’re one of the best vendors that we work with right now and delivered one of our best implementations.
Lawrence Berra, Manager of HR Systems — Magellan Health
Department for Work & Pensions
Tell Us Once
DWP chose Kainos to lead on a digital replatforming project to embrace a secure, cloud-first, future-ready approach. Beyond the realisation of cost savings and the disentanglement of legacy systems, Kainos helped the DWP move critical service functions in-house and ensure a transition without interruption for users.
Borland Delphi 5
MS Visual Basic 6
Quotation engine, IT support
Kainos built the customised solution using Microsoft technologies. The new system, known internally as NBQ, enables advisers to provide clients with estimated future policy values, which is a key part of the sales process, while also ensuring that all applicable regulatory requirements are met when providing pre-sale illustrations to clients in various regions around the world.
It is vital tool for Generali International and its advisory network. It enables them and their clients to have open and constructive conversations about financial planning, which helps clients to set tangible goals that are realistic and reflective of their capacity to save. It helps to ensure that customers are comfortable with the plans they are making and realistic in terms of their expectations.
Aidan Cullen, Head of Marketing - Generali International
Department of Agriculture, Environment and Rural Affairs (DAERA)
Citizen-facing service hosted on NI Direct
Kainos has worked with BT and the NI Digital Transformation Service (DTS) to deliver a diverse digital transformation project to rebuild the customer experience, IT operations and business functions for Inland Fisheries (IF).
Kainos built a new easy to use customer portal hosted on nidirect.gov.uk with a simplified user choice selection to ensure the correct permits are selected by customers using the online service. Development of a new mobile application by the Kainos team also enables Enforcement Officers within IFG to check a fisherman’s permit simply by taking the license number. This eliminates the need for officers to see paper permits and verify them with back office staff over the phone.
Royal Brompton & Harefield NHS Foundation Trust selected Kainos Evolve® to drive digital transformation and improve patient care. Evolve will streamline the workload of clinicians across the Trust by digitising existing paper case notes and medical records, allowing healthcare providers to deliver better patient care. Clinicians will have instant access to accurate, up-to-date case notes at the point of need. They will also be able, where appropriate, to share content securely with other healthcare providers involved in a patient’s care, such as their GP or local hospital consultant.
MOT modernisation project
As part of a wider ICT modernisation programme, DVSA set out a plan to replace the national mainframe-based MOT system with a new online service. This plan had two ambitious objectives: first, it sought to reduce the operational cost of the MOT service by up to 50% and second, it aimed to improve the service provided to testers in garages around the country.
The MOT modernisation project was initiated by DVSA in 2013, and with support from Kainos the solution was delivered on time in September 2015, when the old system was decommissioned. Unlike its predecessor, the new service allows testers to use various devices (including laptops, tablets and desktop PCs and iMacs), and can be updated rapidly to meet business changes. It features a robust, scalable cloud-based infrastructure (one of the first government services on AWS) and is measurably easier to operate. Most of all, it is reducing the costs and improving the service delivered to garages.
Find out more by watching two videos about the project
Bradford Teaching Hospitals
Evolve for iPad
Bradford Teaching Hospitals selected Kainos Evolve EMR as a core part of their ambitious “Going Digital” clinical information system initiative. Clinicians are now using a full Mobile/iPad version of Evolve to access case notes, radiology reports and hearing test results in their Yorkshire Cochlear Implant Service.
Travelex was looking for a single global HR SaaS solution that allowed for a seamless integration into other relevant SaaS HR products to replace their fragmented legacy systems and processes. As part of the Phase 1 deployment of the Workday solution, Travelex was looking for a Partner who was not only experienced but also willing to work in partnership to architect one of the world’s first Workday implementations with a geographic footprint across the entire Travelex network.
The key for me with any implementation like this is healthy challenge, thought leadership, and constructive dialogue. All three of those elements have been part of the relationship with Kainos from the outset.
Gareth Williams, Global HR Director - Travelex
Watch as Travelex’s Gareth Williams describes what it was like working with our deployment team and how our partner-approach underpinned an overwhelmingly successful rollout.
Kainos was asked by the Cabinet Office to help design and develop a new system for individuals to register to vote as part of the wider Electoral Registration Transformation Programme. This live digital service enables 46m citizens in England, Wales and Scotland to register to vote at individual level instead of household level. Download our case study to find out how we delivered this important project.
Netflix uses Kainos Smart to automate Workday testing. Smart significantly reduces the testing effort and improves quality through all stages of a Workday solution with savings of up to 50% during initial implementation, and up to 80% during life in production.
The Smart support team came on site and gave us hands-on, extensive training so we could get used to the tool. We were able to take over the tool so easily and comfortably.
Sudha Ramalingam, Netflix HRIS Test Engineer
Watch as Sudha Ramalingam, explains how Smart’s automation, real time interactions, and reusable tests has improved their security, regression and integration testing processes.
Kainos worked with DVLA to build a new digital ‘Exemplar’ service for DVLA that will enable drivers to view their driving records online – finding out what categories of vehicles they can drive, as well as any penalty points or disqualifications they might have. The infrastructure developed for this service can be further extended to provide different enquiry services to other data customers. We built the service in close collaboration with DVLA and GDS, using agile methods and open source technologies resulting in quick, cost effective delivery aligned to user needs.
Kainos developed a web-enabled solution (named Solas) that provides KBC’s staff with immediate access to all the information and documentation necessary to process a mortgage application. Based on Autonomy’s document management product, scanning and workflow technology are combined to facilitate faster data capture and to ensure that each step of the mortgage process is completed on schedule and by the appropriate personnel.
Solas automates most tasks in the process, using extensive business validation and a sophisticated calculations engine. The solution was also required to integrate all of the customer channels (web, phone and branch) and thereby ensure that brokers and customers would experience the same high quality of service through any interface.
This system revolutionises the way we do business, significantly enhancing our service to customers and the broker network, and consolidating KBC’s position in the Irish market place. Kainos’ strong technical capabilities and proven local experience were key factors in our decision to choose them for this project.
John Delaney, Director - KBC Homeloans
Parliamentary and Health Service Ombudsman
Autonomy Records Management (RM)
Autonomy Records Management, IT support
Kainos is delivering PHSO a corporate EDRM system using the powerful, meaning-based capabilities of Autonomy’s Records Management solution. Once the first implementation has been rolled out, PHSO plans to turn its attention to integrating EDRM into its casework management system and applying those same information management benefits, stemming the flow of information loss and delivering increased information visibility and access across its directorates.
The Kainos team is a real pleasure to work with. This feels like a true partnership, both of us aiming for the same goal and feeling a sense of great pride in the outcome.
Suzanne Wright, Head of Information and Records Management - PHSO
Cornell wanted a testing solution that would help them keep their teams focused on the university’s strategic priorities, reduce the effort required to test major updates, and mitigate the risk around weekly Workday updates and security changes.
Since adopting Kainos Smart, Cornell has increased its testing capability by 700% during each major Workday update while simultaneously reducing the hands-on staff required to run those regression tests by 92%. This has saved the university hundreds of hours of manual testing each year (in terms of its original testing capacity) and thousands of hours annually (in terms of its current testing capacity). Importantly, this has freed up valuable staff to address other needs. It has also enabled the HRIS team to provide agile, robust support to implementation, training, and third-party systems teams while continuing to deliver their own Workday optimisation and roadmap efforts.
…as your Workday footprint grows so does your support footprint, and Kainos Smart is one of the tools that you can use to keep that gap as small as possible.
Seth Brahler, Senior Director of HRIS - Cornell University
Watch this webinar excerpt to hear Cornell University’s Harland Harris describe the benefits they’ve experienced by using Kainos Smart™ for their Workday testing.
West Suffolk Hospital has used the Kainos Evolve solution to scan all existing patient notes (approx 250,000 case files with 160+ pages each), within the existing medical records library to make them available electronically to all staff, aiding patient care. The digitisation approach has been extended to A&E CAS card scanning.
Evolve for iPad
Kainos has assisted South Warwickshire in transforming its acute health services with the comprehensive Evolve EMR solution. Evolve has helped the Trust to vastly reduce the need for physical medical records storage and changed the way staff work by providing dynamic access to real-time patient information at the bedside. These benefits will extend into a community setting in 2014 by leveraging the mobile and offline capabilities of Evolve for iPad.
Kainos is engaged with Home Office to provide agile development services, and support of the UKBA website. As part of the digital agile teams run in-house by the Home Office, Digital by Default Service Standard compliant development services are being provided to various business areas across the department. This includes the Registered Traveller Exemplar service, for which we provide Development, Open Source and UX Design expertise as part of the Home Office team.
The service will enable eligible frequent travelers to access e-Passport Gates and have a better, faster transaction experience at the border. Other such projects have included migration and transformation of various services to hosting arrangements via G-Cloud.
Kainos are very conscientious, and extremely good at what they do. They understand our pressures and are very flexible in the way they accommodate them.
Emma Charles, Project Management and Technical Team Leader - Home Office eCommunications
Atalasoft DotImage Document Imaging
Autonomy Records Management (RM)
Enterprise Document Capture
Integrated EDRM, Rating Engine, eCommerce, User Interfaces, MIS & Reporting, IT support
Kainos and FBD worked hand in hand to design and build a world class car insurance website using Web 2.0 technologies to enable a more dynamic customer web experience. The site also fully integrates with FBD’s administration, payment and documentation systems enabling a seamless buying experience for the customer.
We knew that the success of the project depended on the blended team and their ability to work well together. It is testament to the commitment, expertise and focus of each individual that we achieved our project on time and within budget.
Brendan Hughes, eCommerce Manager - FBD
Luton & Dunstable University Hospital
Evolve for iPad
Scanning from Xerox
Kainos Evolve partnering with Xerox were selected to transform Luton & Dunstable University Hospital legacy paper environment to an Electronic Medical Records and Scanning Service. Clinicians are now using a full Mobile/iPad version of Evolve to access case notes, ensuring clinical information is available at the point of need to deliver high quality patient care.
The Pennine Acute Hospitals
eFroms and Workflow
The Pennine Acute Hospitals NHS Trust has selected the Evolve EMR platform to transform the way the Trust provides patient information to clinicians – making scanned images of casenotes available to them whenever they are needed, wherever they are based, plus supply them with the same fully consistent and up-to-date version of patient information in order to boost patient safety. The Trust also plans to leverage its investment in Evolve eForms and Workflow to consolidate the use of electronic forms at the point of care, removing paper at source as quickly as possible to maximise benefits.
Lancashire Teaching Hospitals
Lancashire Teaching Hospitals selected Kanos Evolve to become a key facet of the Trust’s casenote digitisation programme. Evolve, which is already live across several medical specialities, has significantly reduced the number of missing patient notes or relevant clinical information.
Student Awards Agency Scotland (SAAS)
Online Student Portal
In partnership with Student Awards Agency Scotland, Kainos have been working collaboratively and inclusively to modernise the student funding application process and create a truly customer centric model of service delivery. The result is a responsive, highly accessible system that also maximises time and cost efficiencies.
Countess of Chester Hospital
Evolve Business Case
Countess of Chester Hospital has used Kainos Evolve EMR to digitise all live patient case notes, giving its clinicians instant access to accurate, up-to-date case notes at the point of need, yielding on-going savings of £1 million a year.
International Rescue Committee (IRC)
The International Rescue Committee responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 29 US cities helping people to survive, reclaim control of their future and strengthen their communities.
Kainos Smart has transformed the way IRC manages its Workday testing. With the challenge of supporting Workday across 14 countries and deployment of the remaining 26 countries, Smart enables IRC to deploy Workday quickly, continuing to improve and refine testing outcomes whilst saving time and money.
Smart is critical to the way IRC uses Workday to manage its people across the globe. It has transformed the speed and effectiveness of our test operations and it has made a great improvement to how we manage resources more efficiently.
A pioneering initiative at the East Suffolk and North Essex NHS Foundation Trust, delivered in partnership with Kainos, has saved over £700,000 a year in late-submission fines by ensuring that GPs receive a written update within 24 hours of a patient leaving hospital.
The solution electronically captures complete clinical information about a patient during their hospital visit - including diagnoses, co-morbidities, investigation and results, procedures and treatments, medications and any follow-up arrangements. A full summary of this information can then be issued promptly to the patient’s GP by traditional mail or NHS mail.
The clinicians use Evolve every day. We have requests all the time for additional functionality so they don’t have to use different systems to find information or complete tasks. They just want to use Evolve for everything.
Maggie Rudduck, Senior Implementation Specialist - The East Suffolk and North Essex NHS Foundation Trust
Buckinghamshire Healthcare selected Kainos to deliver a rapid proof-of-concept; a quick and powerful low-cost implementation of Evolve, designed to encourage clinical user engagement and accelerate project delivery.
Clatterbridge Cancer Centre
Corporate EDM & Patient EDM
Clatterbridge Cancer Centre, one of the largest cancer centres in the UK, chose Kainos to embed Evolve EMR within their existing EPR system to provide clinicians with comprehensive access to electronic records at the point of need, and to prepare for exchanging content securely with remote partners, such as GPs and referring hospitals.